Privacy Policy
Pool Pro’s Connect LLC (“PPC”)
Effective Date: June 7, 2026
1. Introduction
Pool Pro’s Connect LLC (“PPC,” “we,” “our,” or “us”) respects the privacy of our customers, members, website visitors, and users. This Privacy Policy describes how PPC collects, uses, stores, retains, discloses, protects, and otherwise processes information obtained through our website, membership programs, consultations, communications, dashboard resources, educational resources, affiliate programs, and related services.
By accessing or using PPC services, you acknowledge that you have read and understood this Privacy Policy.
2. Scope of This Policy
This Privacy Policy applies to information collected through:
• PPC websites
• PPC membership programs
• CAD™ resources
• Dashboard resources
• Consultations
• Email communications
• Messaging communications
• Telephone communications
• Virtual consultations
• Educational resources
• Affiliate interactions
• Promotional activities
• Future PPC services and platforms
This Privacy Policy applies regardless of the device, platform, or communication method used to access PPC services.
3. Information We Collect
PPC may collect information provided directly by customers, automatically through website technologies, or through interactions with PPC services.
Information collected may include:
Required Information:
• Name
• Mailing address
• Email address
• Telephone number
Optional Information:
• Pool equipment photographs
• Pool equipment information
• Equipment descriptions
• Serial numbers
• Uploaded documents
• Consultation notes
• Communications
• Customer-submitted content
PPC does not intentionally request or require:
• Social Security Numbers
• Driver’s License Numbers
• Date of Birth
• Government identification numbers
• Bank account information
• Financial account credentials
• Sensitive government records
Customers are encouraged not to submit unnecessary sensitive information to PPC.
4. Information Collected Automatically
PPC may automatically collect information through cookies, tracking technologies, analytics technologies, performance-monitoring technologies, and related tools.
Information collected may include:
• IP address
• Browser information
• Device information
• Operating system information
• Referral information
• Website activity
• Session activity
• Usage information
• Interaction information
• Advertising information
• Conversion information
PPC may utilize:
• Session cookies
• Login cookies
• Performance cookies
• Analytics cookies
• Advertising cookies
• Similar technologies
Customers may disable certain cookies through browser settings; however, portions of PPC services may not function properly as a result.
5. Analytics, Advertising, and Retargeting
PPC may utilize third-party analytics and advertising tools to better understand website performance, customer engagement, marketing effectiveness, and platform utilization.
Such tools may include:
• Google Analytics
• Google Ads Conversion Tracking
• Meta Pixel (Facebook Pixel)
• Similar analytics technologies
• Similar advertising technologies
These technologies may collect information regarding website visits, interactions, browsing behavior, engagement, conversions, and advertising effectiveness.
PPC may engage in remarketing or retargeting activities. As a result, users may see PPC advertisements, promotional content, membership opportunities, educational resources, affiliate opportunities, product opportunities, or related PPC advertising on third-party websites, applications, social-media platforms, and advertising networks.
Retargeting does not mean PPC sells customer information. Rather, it means PPC may utilize advertising technologies that help display PPC-related advertising to individuals who have previously interacted with PPC services.
6. How We Use Information
PPC may use collected information for legitimate business purposes including:
• Providing PPC services
• Operating memberships
• Operating consultations
• Operating dashboard resources
• Customer support
• Educational services
• Recordkeeping
• Service improvement
• Platform improvement
• Business operations
• Quality assurance
• Safety documentation
• Marketing activities
• Advertising activities
• Retargeting activities
• Promotional activities
• Product opportunities
• Membership communications
• Legal compliance
• Dispute resolution
• Fraud prevention
• Security monitoring
PPC reserves the right to use information for any lawful business purpose reasonably related to operation of PPC services.
7. Marketing Communications
PPC may send communications relating to:
• Membership benefits
• Membership renewals
• Dashboard resources
• Educational resources
• Product opportunities
• Equipment opportunities
• Promotional opportunities
• Service announcements
• Affiliate opportunities
• PPC updates
Where required by law, customers may opt out of marketing communications.
Operational, transactional, legal, safety-related, account-related, and service-related communications may continue regardless of marketing preferences.
8. Information Sharing and Disclosure
PPC does not sell customer personal information in the ordinary course of business.
PPC may disclose, share, transfer, or provide access to customer information under limited circumstances consistent with operation of PPC services.
Such circumstances may include:
• Customer-authorized disclosures
• Service fulfillment
• Consultation fulfillment
• Membership operations
• Contractor referrals requested by customers
• Equipment inquiries requested by customers
• Product inquiries requested by customers
• Quote requests requested by customers
• Legal compliance
• Safety matters
• Fraud prevention
• Business operations
• Dispute resolution
• Protection of rights, property, or safety
Information disclosed under such circumstances shall be limited to information reasonably necessary to accomplish the intended purpose.
9. Affiliates, Contractors, and Ecosystem Participants
PPC may operate within an ecosystem that includes affiliated entities, suppliers, contractors, vendors, advertisers, sponsors, service providers, and future participants.
Customer information is not automatically shared with all ecosystem participants.
Information may be shared with an affiliate, contractor, supplier, vendor, or ecosystem participant when:
• The customer requests information
• The customer requests a quote
• The customer requests contractor contact
• The customer requests product information
• The customer requests equipment information
• The customer authorizes disclosure
• Disclosure is reasonably necessary to fulfill a customer request
Examples may include affiliated entities such as PSOFC Corp., Pool Supplies of Corona, future ecosystem participants, and other authorized providers.
10. Internal Access to Information
PPC personnel may access customer information only as reasonably necessary to perform business operations.
Internal access may include access to:
• Customer records
• Membership records
• Consultation records
• Equipment records
• Uploaded photographs
• Uploaded videos
• Communications
• Notes
• Historical records
• Account records
Such access may occur for:
• Customer service
• Operational purposes
• Quality assurance
• Training
• Recordkeeping
• Platform improvement
• Safety review
• Dispute resolution
• Legal compliance
PPC reserves the right to determine which personnel require access to customer information.
11. Consultation Records, Communications, and Recordings
PPC may create, maintain, retain, archive, review, and store records relating to consultations and communications.
Such records may include:
• Emails
• Messages
• Telephone communications
• Virtual consultations
• Consultation notes
• Uploaded photographs
• Uploaded videos
• Customer submissions
• Equipment information
• Historical records
To the fullest extent permitted by law, customers authorize PPC to retain and utilize such records for operational purposes.
PPC may use consultation records for:
• Quality assurance
• Training
• Historical records
• Platform improvement
• Business continuity
• Safety documentation
• Dispute resolution
• Legal compliance
12. Data Retention
PPC retains information for periods determined by operational requirements, legal requirements, business needs, dispute-resolution needs, safety considerations, recordkeeping requirements, and other legitimate business purposes.
Retention periods may vary based upon:
• Record type
• Legal requirements
• Regulatory requirements
• Operational requirements
• Historical requirements
• Dispute-resolution requirements
• Safety considerations
PPC reserves the right to retain information as long as reasonably necessary for lawful business purposes.
Information no longer required may be deleted, destroyed, anonymized, archived, or otherwise removed pursuant to PPC policies.
13. Customer Content
Customers may submit photographs, videos, equipment information, communications, documents, notes, messages, and related content.
Customers retain ownership of submitted content.
By submitting content, customers grant PPC a perpetual, royalty-free, non-exclusive license to:
• Store content
• Retain content
• Review content
• Analyze content
• Archive content
• Use content internally
• Document content
• Maintain historical records
• Improve PPC services
• Improve PPC operations
PPC will not intentionally disclose customer content to unrelated third parties except as authorized by the customer, required by law, necessary to protect rights or safety, or otherwise disclosed within PPC policies.
14. Security Disclaimer
PPC employs reasonable administrative, technical, operational, and organizational measures intended to protect information.
However, customers acknowledge that no system, platform, network, website, database, service provider, technology platform, cloud platform, communications network, or storage system is completely secure.
Accordingly, PPC does not guarantee:
• Absolute security
• Absolute confidentiality
• Protection from cyberattacks
• Protection from hacking
• Protection from ransomware
• Protection from unauthorized access
• Protection from data loss
• Protection from service interruptions
• Protection from third-party failures
• Protection from security breaches
Customers use PPC services at their own risk.
POOL PRO’S CONNECT — MAINTENANCE SERVICE AGREEMENT TERMS & CONDITIONS
15. California Privacy Disclosures
California residents may possess rights under applicable California privacy laws.
To the extent applicable, California residents may request information regarding:
• Categories of information collected
• Categories of information disclosed
• Sources of information
• Purposes for collection
• Information maintained by PPC
PPC will respond to qualifying requests in accordance with applicable law.
Nothing in this Privacy Policy shall be interpreted as creating rights beyond those required by applicable law.
16. Children’s Privacy
PPC services are intended for adults who possess legal capacity to enter agreements.
PPC does not knowingly target, market to, or intentionally collect personal information from children.
Customers must be at least eighteen (18) years of age or otherwise possess legal capacity under applicable law to utilize PPC services.
17. Limitation of Liability Regarding Privacy and Data
To the fullest extent permitted by law, PPC shall not be liable for indirect, incidental, consequential, special, exemplary, punitive, or similar damages arising from:
• Security incidents
• Data breaches
• Unauthorized access
• Service interruptions
• Technology failures
• Third-party failures
• Internet failures
• Communications failures
• Cyber incidents
• Data loss
• Information disclosure caused by circumstances beyond PPC’s reasonable control
Customers acknowledge that use of PPC services is voluntary and at their own risk.
18. Changes to This Privacy Policy
PPC reserves the right to modify, update, revise, replace, expand, reduce, suspend, or otherwise change this Privacy Policy at any time.
Updated versions shall become effective upon publication or other notice provided by PPC.
Continued use of PPC services after publication constitutes acceptance of the revised Privacy Policy.
19. Contact Information
19. Contact Information
Pool Pro’s Connect LLC
1401 21st Street, Suite R
Sacramento, California 95811
Phone: (888) 265-7883
Email: support@poolprosconnect.com